Privacy Policy

// How MICEplan collects, uses and protects your information.

LAST UPDATED · MAY 29, 2026

[ 01 ] Who we are

MICEplan ("we", "us", "our") provides an AI sales desk for group bookings at luxury hotels, accessible at miceplan.ai. This policy explains what information we collect when you interact with our website, why we collect it, and what rights you have over that information.

If you have any questions about this policy, you can reach us at hello@miceplan.ai.

[ 02 ] What we collect

We collect only what you choose to share with us. Specifically:

• Information you submit through our forms. When you request access to MICEplan, you provide your name, email address, the property you represent, and any optional details about your group business. We use this information solely to respond to your request and to keep you informed about MICEplan.
• Information you send us by email. When you write to us at hello@miceplan.ai or any other address, we keep your message and reply so we can have a useful conversation with you.
• Basic technical data. Like most websites, our hosting provider records standard server logs (IP address, browser type, pages visited, timestamps). This information is used to maintain the site and detect abuse. We do not use cookies for tracking or advertising.

We do not collect special categories of personal data (such as health, religion, or political opinions), and we do not knowingly collect information from anyone under 16.

[ 03 ] How we use your information

We use the information you share to:

• Reply to your access request, demo request, or inquiry.
• Send you product updates and information related to MICEplan, if you have asked us to or expressed interest.
• Operate, maintain, and improve our website and service.
• Comply with applicable legal obligations.

We do not sell your personal information to anyone. We do not share it for advertising purposes.

[ 04 ] Legal basis (for users in the EU/UK)

If you are located in the European Union or the United Kingdom, our processing of your personal data is based on:

• Your consent, when you fill in our forms or write to us.
• Our legitimate interest, in operating and improving the website and responding to inbound inquiries.
• Legal obligation, where we must keep records to comply with applicable law.

[ 05 ] How we share your information

We share information only with service providers we rely on to operate our website and service — for example, our hosting provider, our email infrastructure, and any analytics tools we may add. These providers act on our behalf, under appropriate contractual protections, and are not allowed to use your information for their own purposes.

We may also disclose information if required to do so by law, or to protect the rights, property, or safety of MICEplan, our users, or others.

[ 06 ] How long we keep your information

We keep your information for as long as it is needed for the purpose it was collected for, and for a reasonable period afterwards in case you reach out to us again. If you ask us to delete your information, we will do so promptly, except where we are required to keep records by law.

[ 07 ] Your rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete your information.
• Object to or restrict how we process your information.
• Withdraw your consent at any time, where consent is the basis for processing.
• Lodge a complaint with a data protection authority (in the EU, your local supervisory authority; in the UK, the ICO).

To exercise any of these rights, simply write to us at hello@miceplan.ai. We will respond within a reasonable timeframe, and at most within one month.

[ 08 ] International transfers

Our service providers may be located in countries outside your own, including outside the European Economic Area. Where this is the case, we ensure that appropriate safeguards are in place to protect your information, in line with applicable law.

[ 09 ] Security

We take reasonable technical and organisational measures to protect your information against loss, misuse, and unauthorised access. No system is ever perfectly secure, but we work with reputable providers and follow standard best practices.

[ 10 ] Changes to this policy

We may update this policy from time to time, as MICEplan grows or as legal requirements evolve. When we make material changes, we will update the date at the top of this page. We encourage you to revisit this page periodically.